the bolt head arrowed, is supposed to sit on top of the plate that it is hiding under.

all eight of the nuts to secure the roof rack were left like this!

I was just a little annoyed when I found these, also meant stuff that was meant to go on the roof couldnt, because i wasnt game to put any weight on the thing while it was secured on bloody sky hooks! Must say, the sales manager from moorebank, Robert, was fantastic, was only interested in getting it fixed ASAP, and he did!